Return Policy for Moissanite Earrings
Effective Date: 05/23/2024
Thank you for purchasing moissanite earrings from Wisco Jeweler. We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, you may return the product under the following conditions:
Return Window
- You have 7 days from the date of delivery to return your moissanite earrings for an exchange.
Eligibility Criteria
- The earrings must be in their original condition, unworn, and in the original packaging.
- All original tags, certificates, and accessories must be included.
- A valid proof of purchase (order number, receipt, etc.) is required for the return.
Non-Returnable Items
- Customized or personalized earrings.
- Earrings that have been altered or repaired by a third party.
Return Process
- Initiate a Return:
- Contact our customer service team at phone number 4142503343 or email us at owner@wiscojeweler.com within the 7-day return window to initiate the return process.
- Provide your order number and reason for the return.
- Return Authorization:
- Our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions for returning your item.
- Shipping:
- Securely pack the earrings, including all original packaging and accessories.
- Clearly write the RAN on the outside of the package.
- Ship the package using a traceable shipping method to the address provided by our customer service team. We recommend insuring the package for the full purchase price.
Refunds and Exchanges
- Refunds: Once we receive and inspect the returned earrings, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
- Exchanges: If you prefer to exchange the earrings, please specify this when contacting customer service. Exchanges are subject to product availability.
Return Shipping Costs
- The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at phone number 4142503343 or email us at owner@wiscojeweler.com.
Thank you for shopping with Wisco Jeweler. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.